Refund, Return & Exchange Policy

At Mizaj limited customer satisfaction is our priority. Please read our Refund, Return & Exchange Policy carefully before making a purchase.

3-Day Refund Policy

If you receive a damaged, defective, incorrect, or expired product, you may request a refund within 3 days of receiving your order.

To qualify for a refund:

• The issue must be reported within 3 days of delivery.

• Clear photos or videos of the product and packaging must be provided.

• The product must be unused and in its original packaging.

Once your request is reviewed and approved, your refund will be processed within 5–10 business days using the original payment method or an agreed alternative.

Refunds will not be issued for:

• Change of mind after purchase.

• Products that have been opened, used, or damaged by the customer.

• Requests made after the 3-day refund period.

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7-Day Return & Exchange Policy

You may request a return or exchange within 7 days of receiving your order if:

• You received the wrong item.

• The product arrived damaged or defective.

• The product is unused, unopened, and in its original condition.

Return & Exchange Conditions

• The product must be in its original packaging with all accessories (if applicable).

• The item should not show signs of use or damage caused by the customer.

• Return shipping charges may apply unless the error was made by Muawin.Store.

Once the returned product passes our inspection, we will:

• Replace the product with the correct item, or

• Exchange it for another available product of equal value.

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Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned or exchanged unless they arrive damaged or incorrect:

• Opened or used cosmetics.

• Skincare products with broken seals.

• Personal care items.

• Gift cards (if applicable).

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How to Request a Refund or Exchange

To request a refund or exchange, please contact our customer support with:

• Your Order Number.

• Your Full Name.

• Photos or videos of the product (if damaged or incorrect).

• A brief description of the issue.

Our support team will review your request and respond as soon as possible.

Thank you for shopping with mizaj limited We appreciate your trust and are committed to providing you with the best shopping experience.